Student Frequently Asked Questions

A. How does Miles Smart Tutoring Work?

First, you purchase a package of tutoring hours on the company website or through the company’s phone number. Once you have purchased a package of tutoring hours, you select several tutors who are all capable of instructing on your subject. One of the tutors will reach out to you via phone or email to schedule a tutoring session.

B. How do I choose a tutor?

After submitting payment, you are able to choose from a long list of tutors who are certified to instruct on your specific subject. The list will include the tutor’s biography and professional photograph.
C. How do I pay for my sessions?

You are able to pay for your tutoring hours through our website or by contacting our customer service phone number. Our tutors do not collect payment for any of the services provided by our institution. We currently accept payments through credit card, debit card, Paypal, Venmo, Cashapp, and Zell. We do not accept any payments by cash or check.

D. Where will my tutoring sessions be located?

Sessions are held at a public location that is agreed upon by the student and tutor. There will be no sessions held at private domiciles. All sessions will be held at a public location, like a public library, Starbucks, or other business.

E. Am I able to schedule online tutoring?

Yes, you can schedule online tutoring sessions so you can have live face-to-face instruction with one of our tutors.

F. What subjects can I get help with?
Our tutors are capable of instructing on a large variety of in over 40 subjects in Science, Math, Social Studies, and English. They can assist in preparing for standardized tests, help with homework, and aid in building concrete studying techniques. In our academic tutoring category of our website there is a comprehensive list of the subject areas our tutors are capable of instructing on.

G. What happens if I cannot make it to a scheduled session?

There is a 24-hour cancellation policy, so if you’re inability to make it to a scheduled session you must contact us at least 24 hours prior to the beginning of the session. Failure to notify us of a cancellation within 24 hours of the start of a session, will result in the student being charged for the scheduled meeting.

H. How much is tutoring per hour?

Depending on the subject and whether the instruction is one-on-one or in a group setting the prices can range anywhere from 20$ to 300$ per hour. Elementary subjects would fall in the lower end of the spectrum and standardized test preparation for high level topics will be on the upper end of the spectrum.

All tutoring hours need to be paid in full prior to a tutoring session being scheduled. There is no payment plans or financing available.

I. Do you offer payment plans and financing?

J. How long is a tutoring session?

The minimum amount of time that can be schedule for a tutoring session is 1 hour. There is no maximum number of hours that can be scheduled for one session. If the student has purchased a package of tutoring hours, they are capable of scheduling as many as they would like at a single session. For example, if you purchase 15 hours of tutoring, you could potentially schedule five 3-hour sessions or fifteen 1-hour session.

K. How often can I meet with my tutor?

Sessions with a tutor can be scheduled anywhere from daily to biweekly depending on what would be convenient for the student and tutor’s schedules. Because tutoring is flexible, it can be scheduled as frequently as you would like.

L. What is the refund policy?

Once a tutoring package has been purchased, there is no refund available for the package or partial hours if the students elects to not utilize all hours originally purchased.